Support
Shipping Policy
Clear shipping timelines, free-shipping thresholds, and what to expect after you checkout.
Free shipping
Orders of $60 USD or more ship free to most destinations. Orders under $60 may include a shipping fee calculated at checkout.
Processing time
Orders are typically processed within 1–2 business days (Mon–Fri, excluding holidays). You will receive a tracking email once your order ships.
Delivery estimates
- United States: usually 5–10 business days after shipping
- Canada / UK / EU: usually 7–14 business days after shipping
- Australia / Asia / other regions: usually 8–18 business days after shipping
Transit times are estimates and can vary during peak seasons, customs checks, or carrier delays.
Duties & taxes
Where shown at checkout, applicable duties and taxes may be included so you are less likely to face unexpected fees on delivery. Final charges can still depend on local customs rules.
Order tracking
Use the tracking link in your shipping confirmation email. If tracking has not updated for several business days after the estimated window, contact us with your order number.
Damaged or missing packages
If your package arrives damaged or goes missing in transit, email support@larkeey.com within 7 days of the delivery attempt (or expected delivery date) with photos and your order number. We will help arrange a replacement or refund according to carrier findings.
Wrong address
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If the parcel is returned to us, we can reship after additional shipping fees are paid.
Questions
Email support@larkeey.com — Mon–Fri, 9:00–18:00 (UTC+8).